Terms and Conditions of Service

1. Scope and Service Identification

Nvitaciones.com is a specialized brand operated by CMN Design, located in Ixtapa Zihuatanejo, Guerrero, Mexico. By acquiring or using our services (digital invitations for weddings, quinceañeras, PDF invitations, and guest/table management panels), the client accepts these Terms and Conditions.

2. Online Uptime Guarantee & Server Log Verification Protocol

We guarantee that your digital invitation will be hosted on high-availability cloud infrastructure (Vercel Enterprise Edge Network & Cloudflare CDN), ensuring global loading speed and a 99.9% uptime target.

Technical Verification Protocol (Server Logs)

In the event that a client requests a refund or alleges that their digital invitation was offline during their event, Nvitaciones.com will perform a mandatory technical audit on the server access logs (Vercel Server Access Logs, HTTP status codes 200 OK, and edge metrics) for the exact timeframe reported.

If the server logs confirm that the invitation was operating correctly (HTTP 200 OK) during the event, the claim of platform outage will be dismissed, attributing the issue to local client-side factors (e.g., poor mobile carrier reception at the venue, lack of mobile data, outdated browser, or device restrictions of the guest).

3. Delivery Times, Revisions & Client Approval

Delivery Times

The standard delivery time for digital invitations is between 24 and 48 business hours. The delivery date will be calculated strictly from the complete delivery of event data, text, photos, and music.

Review Rounds & Final Approval

The service includes up to 2 rounds of adjustments. Once final approval (visto bueno) is given by the client to share the invitation, the client assumes full responsibility for the accuracy of dates, names, bank accounts, and addresses.

4. Refund Policy by Payment Method

At Nvitaciones.com, our priority is client satisfaction. Due to custom graphic design, proprietary coding, and server setup involved in each project, refunds are subject to the following criteria and channel procedures:

Refund Request Window

Clients may request a refund within a maximum period of up to 24 hours after delivery of the initial draft.

Administrative Retention (30%)

In all approved refunds, a 30% retention fee of the total purchase amount will be applied to cover non-refundable payment processor fees, design hours invested, and technical server provisioning.

Credit / Debit Card Payments (Stripe)

Refunds for card payments are processed directly through the Stripe platform back to the original payment card. Depending on the issuing bank, the funds will typically appear in the client's account within 5 to 10 business days.

Cash Payments (OXXO Pay) and SPEI Wire Transfers

In accordance with standard industry practices, convenience stores (such as OXXO) and cash collection points do not issue cash refunds at store counters. Any approved refund for cash or wire transfer payments will be executed strictly via bank transfer (SPEI) to the Mexican interbank CLABE account provided in writing by the client, deducting the 30% administrative and non-recoverable processor fees. Processing takes 3 to 5 business days after receiving valid account details.

Refund Exceptions

No refunds will be accepted after 24 hours following delivery, once the event has taken place, once final approval has been granted, or when server logs confirm full platform availability during the event.

5. Event Date Rescheduling and Postponements

If the client needs to postpone or change the date of their event due to unforeseen circumstances, Nvitaciones.com includes 1 date and time update without additional cost, provided that the request is made before the original event date and the design template remains unchanged. Subsequent changes or complete template redesigns may incur an adjustment fee.

6. Audio Playback Policy (Browser Autoplay)

Due to strict privacy and data policies implemented by modern mobile operating systems and browsers (Apple iOS / Safari and Google Android / Chrome), automatic sound playback is blocked by default until the guest interacts with the screen (tapping or clicking). The requirement of this first touch is a browser security policy and does not constitute a technical malfunction of Nvitaciones.com.

7. WhatsApp RSVP Number Accuracy

The client is solely responsible for verifying the accuracy of the WhatsApp phone number (including international country code and area code) configured to receive guest RSVP confirmations. Nvitaciones.com is not responsible for unreceived messages caused by typographical errors in the number provided by the client.

8. Hosting Duration and Link Validity

Your digital invitation link will remain active and available online with unlimited sends throughout your event planning and up to 30 calendar days after the date of the event. After this period, the invitation will be archived.

9. Intellectual Property & User Content

The client represents and warrants that they hold the necessary rights and licenses for all photos, music tracks, logos, and text provided for the invitation. Nvitaciones.com is held harmless from any copyright infringement claims arising from material supplied by the client.

10. Third-Party Services & WhatsApp Policies

Nvitaciones is not responsible for global outages or service interruptions of third-party platforms (WhatsApp, Google Maps, YouTube), nor for restrictions or blocks applied by WhatsApp to the client's personal phone number resulting from abusive mass messaging (spam).

11. Limitation of Financial Liability

Under no circumstances shall Nvitaciones.com, CMN Design, or its affiliates be liable for indirect, incidental, or consequential damages (including event venue expenses, catering costs, or travel bookings). The maximum financial liability of Nvitaciones.com for any claim or dispute shall be strictly limited to the amount actually paid by the client for the contracted service.

12. Privacy & Data Protection (LFPDPPP)

In compliance with personal data protection regulations, contact data, guest lists, and multimedia files are used exclusively to create and manage the invitation and private guest panel. We never sell, share, or monetize your or your guests' personal data. Payment transactions are encrypted via Stripe; we do not store credit or debit card numbers.

13. Jurisdiction & Support

For any legal dispute, both parties submit to the applicable laws of the United Mexican States and the jurisdiction of the competent courts in Zihuatanejo, Guerrero, Mexico, or PROFECO.

WhatsApp Support: +52 1 755 113 2468
Email Support: invitacionesnvite@gmail.com